Windows 7 has delivered a number of tools that enable improved and centralized management of the operating system and user experience than was possible in Vista (and XP).

Tools such as the Action Center, Problem Steps Recorder, Credentials Manager, and an improved backup solution can both improve end user experience and simplify support.

Debra Littlejohn Shinder has a good summary of these tools available via Techrepublic:  http://i.techrepublic.com.com/downloads/dl_10_win7_tools.pdf