PHILADELPHIA, PA. – IT Evolution announced today that it has been selected by Public Financial Management, Inc. (PFM) to provide recommendations and implementation assistance for improving internal IT Help Desk business processes and systems. PFM is the nation’s leading provider of independent financial and investment advisory services with offices throughout the United States.
IT Evolution’s recommendations will be based on the Information Technology Infrastructure Library (ITIL), a framework of best practices for managing the delivery of information technology services.

The enhanced Help Desk / Service Desk operation will allow for scalability as the company continues to grow and will bring about process improvement related to Incident and Request Management. The project will also provide more visibility into service demand, delivery performance and request priority. Scott Kushner, IT Evolution CEO noted, “PFM has established a highly effective IT help desk solution. We look forward to working with them on the continuous improvement of this function and leveraging the ITIL methodology.”

About IT Evolution

Serving Pennsylvania, New Jersey and Delaware companies for more than 10 years, IT Evolution is a leading provider of information technology services. The firm provides a full spectrum of IT services including IT management, data management, IT operations, and project management services. IT Evolution has experienced local resources, with proven results delivering solutions that are right sized for their clients’ needs. The companies motto is “We Can Help” and they are recognized as one of the fastest growing companies by the Philadelphia 100 and the South Jersey 25. For more information visit www.ITEVcorp.com or call toll-free at 888-464-1845.